Terms & Conditions
Executive Summary
We always look forward to sharing our industry knowledge, high quality of work, and professionalism with our clients. Our team puts much thought and attention into a client proposal. For that reason we are very excited to share a proposal with you.
We are humans and because of that we could have created a typo or miscommunicated something in way that could have been said better. Should you have any questions or concerns about your proposal from any regard please don’t hesitate to ask.
Attached to your proposal email you will find Attachment A. Attachment A is a comprehensive, detailed list of services and their rates. There you will find rates for the services you requested and possibly other services we offer that are relevant to your property.
After You Receive Your Proposal
Step 1:
Carefully read our Terms and Conditions below.
Step 2:
Review Attachment A in its entirety, which contains a description of how your services will be delivered as well as the pricing of each.
Step 3:
Reply to the proposal email with any questions you may have. If you approve of our Terms and Conditions and your Attachment A, reply to the proposal email that you received that you would like to proceed with the proposed work, which will activate your services.
Once we receive an email from you asking us to move forward we will reply to you with a deposit invoice and dates when you can expect us. All proposals are good for 30 days. Accepted proposals for work not completed after 60 days will become expired and must be re-proposed based on current job site conditions, labor, fuel costs, etc.
Thank you for the opportunity to work with you!
ABOUT US
Dependable – Done when and the way it should be. You can count on us to be there for you, to make your lawn and landscaping look beautiful, and to serve you in any way we can to meet and exceed your expectation of us.
Professional – You will be treated with courtesy and respect, always. Customer service means listening to your needs in order to understand them, completing the job the way it should be and being personable and friendly along the way.
Guaranteed – If it’s not right, we’ll fix it. We guarantee everything we do. If we ever leave a job and you notice something that is not as you expected it to be, please let us know.
GENERAL SERVICES
Mowing and trimming season begins late March to April and ends late October to early November. As spring rainfall dissipates mowing and trimming may be moved to every two weeks at your request. If we spend too much time on your lawn because the grass is too tall or thick, we will ask that your return to a weekly schedule.
If requested we will bag clippings for lawns that are on a weekly schedule. The fee to bag will be 25% of your normal mowing rate.
Due to jobs taking less or more time to complete as well as weather and other job logistics we may need to complete your scheduled job within a day before or after your scheduled date. If your date will vary more than that we will contact you and give you a re-scheduled date.
Should we arrive to complete a scheduled job and you decide not to allow work to occur that day a Show Up Fee will be assessed. Typically this fee is $38 but based on your job site location that fee may be more.
OBSTACLES & FEATURES
If you have obstacles or features such as lawn ornaments, landscape lights, invisible pet fence wires, cable lines, other wires, sprinkler heads, drain outlets, etc. throughout your lawn please point each item out when we give you your onsite quote or before we begin any work with you.
We accept no responsibility for damage to obstacles and features that we are not made aware of prior to providing services.
Billing
- Checks and credit cards are accepted.
- We offer three billing formats:
- Comprehensive Care
- All of your properties needs for the season will be laid out in a proposal. The total of all services is added up and divided between the number of months in either the season or, if you are set up before December for next season, over twelve months.
- Additional services can be added (i.e. an additional mow, landscape design, etc.) in which case that service will simply be added to that months invoice in a lump sum.
- “Bill As You Go”
- Clients who receive ongoing services (mowing, monthly maintenance, etc.) are invoiced for the month that services were provided within via email by the 5th of the next month.
- Scheduled Jobs
- These are jobs such as design and install, hardscape, annual maintenance, etc. An invoice will be emailed to you at the completion of the service or at each established milestone for longer jobs.
- Comprehensive Care
- Mowing Clients are required to receive a minimum of 4 mows during the season in which services are requested (exceptions may apply to new clients added to the schedule in September through October, based on rainfall and growth rates).
- Hourly, Design & Install Jobs: A 50% deposit is needed once the proposal plan is received in order to reserve your spot on the calendar. The remainder will be billed upon completion of services.
- Once design plans have been shared with you a $120 design fee will be charged should you decide not to use us as your installer.
- Payments & Late Fees
- All payments are due by the due date listed on the invoice. All services are subject to applicable sales tax.
- Payments should be sent to the remittance address listed on the invoice.
- For every 2 weeks your invoice is late a $10.00 late fee will be assessed and charged (plus sales tax).
- Each time an invoice hard copy is mailed to you a $5.00/invoice administrative fee will be charged.
- All past due invoices in total, including all late fees and taxes, are subject to being submitted either to a collections agency or the Kanawha County Magistrate for full payment.
Our Credentials
LICENSE & INSURANCE
- Insurance Policy Details ($1M aggregate): General Liability #Q39-7650080; Auto #Q02-7630167; Workers Comp #Q87-5101072; Umbrella #Q27-7670034; via Acord.
- Business Registration: 2263-9724
- Contractor License # WV052122
- Member of National Association of Landscape Professionals